Please review our Frequently Asked Questions (FAQs) below for more information about how to use the site, and specific issues you may encounter. The help is organized according to how you would use the site, including:

• Registering and joining Zwaggle
• Posting items and earning Zoints
• Browsing, searching and exploring for items
• Sharing and receiving items from other members
  
• After you receive an item

Join

Q: How can I become a member of Zwaggle?

A: There are two ways to become a member:

1. Have a friend/family member/co worker refer you
2. Use the "Request an Invitation" link to the right

Q: I requested an invitation but have not heard back from Zwaggle. What should I do?

A: In the event you have not heard back from us within 24 hours of your request, please send us an email at support@zwaggle.com. There is a good chance the email address you entered was invalid or your ISP is blocking the email from Zwaggle.

Q: How can I invite a friend to join?

A: To invite a friend to join the Zwaggle community, click on the "Refer a Friend" tab to the right. Enter as much information as you have, but at the minimum you'll need their email and first name. You can also customize the message box or just use the invitation message provided. When you're done, click the "send invitation" button at the bottom.

Q: I'm not in the United States, can I still join?

A: For the time being membership is restricted to those residing within the United States. We have plans to expand Zwaggle to other countries and we will keep the entire community notified. If you believe you have a compelling network of parents to start Zwaggle in your country, please Request an Invitation using the link on the right, and give us some more information.

Q: I did not complete the sign-up process. How do I continue?

A: Unfortunately, you'll have to start the process over from the beginning. Use the same link that was emailed to you the first time and start again.

Q: Can I sign up without a credit card?

A: You can only join with a valid credit card. We use this for two purposes, first to validate your home address and second so that when shipping charges apply we know there won't be a problem. However rest assured, you will not be charged without your prior approval.

Q: How can I update the information in "My Account" ?

A: Simply log on to the site. Once in, click the "My Account" tab on the right. When logged in, the "My Account" page is automatically in edit mode. Change, add, delete anything you wish and when you're done, just click "Update" at the bottom of the page and your changes will be saved.

Q: How do I cancel my membership?

A: Send an email to support@zwaggle.com with the subject line "cancel membership". You are free to cancel your membership at anytime, but no refunds will be given in the event any membership fees have been charged. You will also forfeit any remaining Zoints balance in your account.

Q: How can I change my password?

A: Simply click on the "Change Password" link in the bottom right of the screen. Enter your current password once and then your new password twice and hit "submit".

Q: How do I earn Zoints?

A: You can earn Zoints through many activities, including:

1. signing up
2. referring a friend who joins
3. sharing your item with another member

Q: What's a Zoint?

A: Zoints are the virtual currency used within the system that enables members to share items without spending cash.

Q: Why Zoints instead of cash?

A: There are several reasons to use Zoints instead of cash:

1. Zwaggle is about the community not the profit. Using Zoints instead of cash eliminates the potential for Zwaggle members to profit off one another. The goal of Zwaggle is to provide for families at the least cost possible. If making a few bucks is the end goal, there are many other avenues.
2. A more efficient transfer of value. With Zoints you receive more value for your item than if it was converted to cash and then back into another item. Zoints convert directly into goods your family needs, no taxes, no inflation, no mark ups; simple, easy, efficient.
3. It's easier to value your items. Determining the exact value of an item to sell can be extremely difficult and with cash people want to be as exact as possible. Zoints is not an exact science but a medium to help parents provide for their family. With the easy to use Zoints valuation tool, one can quickly determine the value of an item. Since Zoints stay in the system, there are fewer concerns of under or overpricing an item. The value is only relative to other items in the system, not one's bank account or net worth.
4. Keeps the resources focused on the kids. Cash is used for many purposes. Zoints are used for only one - providing for one's children. By using Zoints instead of cash, families can dedicate themselves to outfitting their kids without the worry of monetary distractions.

Q: How are Zoints assigned?

A: You have the final say in what Zoints value your item receives. The easy to use Zwaggle valuation tool, which is part of the "Post an Item" process, helps you with this process, but the Zoints value calculated is merely a suggested value. Feel free to adjust this Zoint value if you feel it is either to high or too low.

Q: When do I get my bonus Zoints for referring a friend?

A: Your bonus Zoints will be deposited into your account when your referral completes the sign up process with Zwaggle. You can track the status of your referrals by clicking on the "View Invitation History" under the "Refer a Friend" link on the right side of the page.

Q: When do I get Zoints for sharing an item with another member?

A: Zoints will be credited to your account when the receiving member approves the item or 48 hours after the item has been delivery or picked up, whichever comes first. Since the sooner the transaction is complete the sooner you will receive your Zoints, it is in your best interest to ship/delivery/arrange a pick up time as quickly as possible.

Q: What's a pending Zoint?

A: Zoints are pending while the transaction is in process. As soon as an offer is made for an item, that member's Zoints are placed into pending status. Those Zoints are held as pending until the transaction is completed.

Q: Can I use my Zoints to buy items not listed on Zwaggle?

A: There is no conversion of Zoints to real currency. Zoints exist solely within the Zwaggle marketplace and have no value outside the community.

Q: Where can I view my Zoints history?

A: By clicking on "My Acquired Items" or "My Posted Items" you can see how many Zoints you've earned and how many you've spent. You can also click on the "Refer a Friend" link and click transaction history to see how many Zoints you've earned through referrals.

Q: Is there an auction process or can I bid more for an item if there are multiple buyers?

A: No.

Q: Why is there no auction process?

A: We have eliminated the auction process for two reasons.

1. To save time. On Zwaggle, there's no waiting to see what the price will be or waiting for an auction to end. The Zoint value that the item is posted for is the value you will pay; no more, no less.
2. To keep it fair. Allowing members with more Zoints to outbid members with fewer points could deny some members the ability to provide for their children. Since the goal of Zwaggle is to help all families, this would go against the spirit of Zwaggle and is therefore not allowed.

Q: Does my item have to be a certain quality to trade?

A: We prefer that you share only items that are in good and useable condition. So while you are free to share any item you wish, you will receive very few Zoints for an item that is in poor condition.

Q: How can I determine the quality of the item?

A: Here's a rough guide for rating the condition of your item:

1. Like New - Looks new and is in excellent condition, used only briefly if at all
2. Good - Used, some minor signs of wear, functions as well as when it was new
3. Well Used - Clear signs of wear, still functions well, but not as well as it did when new
4. Needs Repair - Not in acceptable condition to use, can be useable with some repair or work. An item in this condition is not worth many Zoints.

Q: How do I post an item?

A: Go to the "Post an Item" link on the right. Follow the four step process;

1. Describe your item
2. Value your item
3. Pick delivery options
4. Preview and post

Q: What's "My Posted Items" ?

A: The "My Posted Items" page contains all of the items that you have posted, whether you've already shared them with another member or not, and any items you are in the process of posting. This is also the best place track the Zoints you've earned my sharing your items.

Q: How do I search for an item?

A: There are two ways to search for an item:

1. Use the category map to the left. The categories you see are the top level categories. Click on the top level categories to see the sub categories. The number in parentheses is the number of items available in that particular category.
2. You can do a key word search using the search box in the bottom left corner of the page.

Q: What's "My Acquired Items" ?

A: The "My Acquired Items" page contains all of the items that you've either already received from another member or are in the process of acquiring.

Q: What's my "Wish List" ?

A: Your "Wish List" contains items that are not currently available on Zwaggle, but you are interested in. You can specify a Wish List item by category, location or delivery/shipping preference. Once an item is posted by another member that meets your criteria, you will be notified via email so you can log on and check it out.

Q: Where can I read my messages both new and old?

A: Click on the "Messaging" tab on the right side of the page under "Manage Account". This will contain all of your messages, both new ones and old ones. You can also archive messages that you've already read from this screen.

Q: How do I send a message to another Zwaggle member?

A: You can send a message to another two ways:

1. From the "Messaging" page if you've already been messaging with this member. From there just find that member's message and reply.
2. You can also send another member a message by clicking on the "Contact Member" button in the item detail page of an item that they have posted.

Q: What are my shipping or delivery options?

A: There are four options for shipping or delivery:

1. Posting member ships the item and also pays for the shipping (SP = Shipper Pays)
2. Posting member ships the item, but the receiving member pays the shipping (RP = Recipient Pays)
3. Posting member delivers the item (DO = Drop Off)
4. Receiving member pick ups the item (PU = Pick Up)

Q: How do I ship an item?

A: Still ironing out the details but it will be with FedEx and it will be very easy.

Q: How do I arrange a pick up or delivery with another member?

A: Once the transaction is accepted, use the Zwaggle messaging system to arrange a convenient time for both parties and use the Google Maps link to map out the location.

Q: When am I charged a shipping fee?

A: When you select the "Receiving Member Pays" delivery option, you are responsible to pay the shipping costs. Always review the shipping or delivery options available to you before proceeding. Before your card is charged we will let you know the amount and ask for your approval. Since this charge is only an estimate, there may be a partial refund or small additional charge once the item ships and we know the actual charge.

Q: How do I approve an item?

A: Once you receive the item, and click on the "Mark Item Received and Approved" icon in the far right "Actions" column corresponding to that item.

Q: What if I'm unhappy with an item?

A: In the event you are unhappy with the item you received you must follow these steps:

1. We encourage you to first try and resolve your issue directly with the other member. Disputes will not be accepted if you merely decide you no longer want the item. In that event, we encourage you to approve the item and then repost so another member may enjoy the item.
2. If you are still unhappy with the item, go to your "My Aquired Items" page, click the "Dispute Item" icon in the far right "Action" column.
3. When disputing an item please make sure to explain in detail why you are unhappy with the item.
4. You have 48 hours from when you receive the item to dispute it. After 48 hours, no disputes will be accepted.
5. Once the dispute is received, the Zwaggle Resolution Team will review the situation and get back to both parties.
6. It is possible we may require you to ship the item to us so that we may inspect it.

Q: What are the possible outcomes if I dispute an item?

A: Once we review the dispute and the item, we will get back to you shortly thereafter with our decision which will be one of three possible outcomes:

1. We agree with your complaint - you will be refunded your Zoints, the posting member will be charged any applicable return shipping fees and given one demerit.
2. We disagree with your complaint - you will not be refunded your Zoints,you will be charged any applicable return shipping fee and given one demerit.
3. This was a simple misunderstanding and Zwaggle will pay any applicable return shipping charges and we will give ourselves a demerit and work to improve the process so this doesn't happen again. Both parties will receive their Zoints.